Accueil Returns & Shipping

Returns & Shipping

At Rosyne Club, we want you to be fully satisfied with your purchase. If not, you have 14 calendar days from receipt of your order to return one or more items to us.

Return conditions

- Items must be new, unworn, unwashed, and returned in their original packaging, with all tags attached.
- Any returned item not meeting these conditions will not be eligible for a refund.
- Returns are at the customer's expense (except in case of our error or defective product upon receipt).

Simplified return procedure

We provide you with an online return portal accessible here:
👉 Access the return portal or https://rosinemarket.returnscenter.com/

From this link, you can:
- Select the order to be returned
- Select the items concerned
- Generate a return label (if available depending on your country)
- Track the progress of your return parcel

📦 Refunds are processed within 7 to 10 business days after receipt and verification of your return at our facilities. You will be notified by email as soon as the refund is approved.

📦 Delivery Methods and Times

We ship worldwide, with or without signature, or to a pickup point thanks to our logistics partners Colissimo and UPS. In France, parcels are delivered against signature. You also have the option to choose Click & Collect for free pickup in one of our stores:

* Paris: Apartment 235 Barber Shop — 15 rue Étienne Marcel, 75001 Paris

* Montpellier: 909 Avenue des Platanes, 34970 Lattes

Orders are prepared in a period of 5 to 6 business days for mainland France, and 6 to 7 business days for international (excluding weekends and public holidays). Once your order is shipped, you will receive a email confirmation email containing your tracking number as well as a link to track the delivery progress.

Served areas

We deliver to the following areas:

* Metropolitan France and DOM-TOM

* European Union

* International (United States, Canada, Japan, Emirates, etc.)

* More than 150 countries worldwide

Delivery Rates

France – Colissimo

* Home delivery (with signature): From €11.62 for orders under €250.

* Home delivery (without signature): From €10.57 for orders under €250. Free for orders over €250.

* Pickup point delivery: From €8.95 for orders under €250. Free for orders over €250.

Rest of the world – Colissimo

* Home delivery: From €17.99 for orders under €500. Free for orders over €500.

* Average delivery times: 3 to 8 business days after shipment, depending on the destination and carrier.

Order tracking

From your personal space "My Account," you can track the status of your order in real time. You will also receive a email with a tracking link as soon as your package is shipped. If you are absent during home delivery, the carrier will offer you a new delivery date or the option to leave your package with a neighbor or at a pickup point.

❓ Frequently Asked Questions

* I have not received my tracking number, is this normal? 

This may be because your order is still being prepared. As soon as the carrier takes charge of your package, a tracking link is automatically sent to you. Also check your spam folder, or contact us if the delay exceeds 3 business days.

* What to do in case of a delay or loss of a package?

 If you experience a delay or loss of your package, contact us via WhatsApp at +33 7 69 69 70 56 or fill out our [contact form]. Be sure to include your order number (#xxxxx) for quick assistance.

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