Returns & Shipping
Returns & Shipping
At Rosyne Club, we want you to be completely satisfied with your purchase. If not, the refund is processed within 7 to 10 business days following receipt and verification of your return and no later than 14 days in accordance with European regulations. You will be notified by email as soon as the refund is approved.
Below are our Return & Shipping conditions:
Return Conditions
- Items must be new, unworn, unwashed, and returned in their original packaging with all tags attached.
- Any returned item that does not meet these conditions will not be eligible for a refund.
- Returns are at the customer's expense (except in case of our error or defective product upon receipt).
Simplified return procedure
We provide you with an online return portal accessible here:
👉 Access the return portal or https://rosinemarket.returnscenter.com/
From this link, you can:
- Choose the order to return
- Select the items concerned
- Generate a return label (if available depending on your country)
- Track the shipment of your return parcel
📦 The refund is processed within 7 to 10 business days following receipt and inspection of your return and at the latest within 14 days in accordance with European regulations. You will be notified by email as soon as the refund is approved.
📦 Delivery Methods and Times
We ship worldwide, with or without signature, or to pickup points thanks to our logistics partners Colissimo and UPS. In France, parcels are delivered against signature. You also have the option to choose Click & Collect for free pickup at one of our stores:
* Paris: 15 Rue Étienne Marcel, 75001 Paris, the 235th Barber Shop apartment
* Montpellier: 909 Av. des Platanes, 34970 Lattes
Orders are prepared in a delay of 5 to 6 business days for metropolitan France, and 6 to 7 business days for international (excluding weekends and holidays). Once your order is shipped, you will receive a email confirmation containing your tracking number as well as a link to follow the delivery progress.
Served areas
We deliver to the following areas:
* Metropolitan France and overseas territories
* European Union
* International (United States, Canada, Japan, Emirates, etc.)
* More than 150 countries worldwide
Delivery rates
France – Colissimo
* Home delivery (with signature): Starting at €11.77 for orders under €250.
Free for orders over €250.
* Delivery to pickup point: Starting at €8.11 for orders under €250. Free for orders over €250.
Europe - Colissimo
* Home delivery: Starting at €17.99 for orders under €500. Free for orders over €500.
* Average delivery times: 3 to 8 business days after shipment, depending on the destination and carrier.
Rest of the world – Colissimo
* Home delivery: Starting at €35.57 for orders under €1,500. Free for orders over €1,500. Customs fees may be applied by the destination country and remain the responsibility of the recipient.
* Average delivery times: 3 to 8 business days after shipment, depending on the destination and carrier.
Order tracking
From your personal space "My Account," you can track the status of your order in real time. You will also receive a email with a tracking link as soon as your package is shipped. If you are absent during home delivery, the carrier will offer you a new delivery date or the option to leave your package with a neighbor or at a pickup point.
❓ Frequently Asked Questions
* I haven’t received my tracking number, is this normal?
This may be because your order is still being prepared. As soon as the carrier takes charge of your package, a tracking link is automatically sent to you. Also check your spam folder, or contact us if the delay exceeds 3 business days.
* What to do in case of a delay or loss of a package?
If you experience a delay or loss of your package, contact us via WhatsApp at +33 7 69 69 70 56 or fill out our [contact form]. Be sure to include your order number (#xxxxx) for quick assistance.