FAQ Rosyne Club
What is Rosyne Club?
Rosyne Club is a contemporary fashion brand inspired by urban culture and African influences. The brand develops a premium wardrobe blending streetwear, elegance, and strong cultural identity.
Where does the Rosyne Club brand come from?
Rosyne Club was born in Cotonou, Benin, before developing between Paris and Montpellier. The brand draws inspiration from the meeting of African cultures and international fashion.
What does the Rosyne Club logo represent?
The Rosyne Club logo is inspired by the cowrie shell, an iconic West African shell historically used as a symbol of trade and cultural wealth.
What clothes does Rosyne Club offer?
Rosyne Club offers a contemporary wardrobe including hoodies, t-shirts, pants, jackets, shirts, tunics, and accessories.
Are Rosyne Club clothes unisex?
Yes, many Rosyne Club pieces are designed to be worn by all genders with modern cuts like oversize or boxy silhouettes.
Where are Rosyne Club clothes made?
All couture pieces are made in our workshop in Benin; some Rosyne Club pieces are produced in Portugal, known for the quality of its textile industry.
Is Rosyne Club a streetwear brand?
Yes, Rosyne Club creates a world that blends contemporary streetwear, cultural inspirations, and a premium approach to clothing.
Is Rosyne Club a premium brand?
Rosyne Club positions itself as a premium wardrobe brand with attention to materials, cuts, finishes, and visual identity.
Does Rosyne Club offer limited collections?
Yes, some collections or pieces may be offered in limited quantities to preserve their exclusivity.
What materials does Rosyne Club use?
Rosyne Club favors quality materials like premium cotton and other fabrics selected for their comfort, durability, and fit.
Are Rosyne Club hoodies thick?
Yes. Some hoodies use thick cotton weighing up to 420 g, offering a structured and durable drape.
Are Rosyne Club hoodies oversize?
Some Rosyne Club hoodie styles feature an oversize or boxy fit inspired by contemporary streetwear.
What is a boxy fit?
A boxy fit is a more structured and slightly loose cut, often with defined shoulders and a modern silhouette.
What is an oversize fit?
An oversized cut is intentionally loose, offering more comfort and a more contemporary style.
How to choose your size?
Each product description includes a size guide to help choose the most suitable fit. If you hesitate between two sizes, base your choice on the desired look: more fitted or more oversized.
Do Rosyne Club clothes have an oversized fit?
Some pieces have an oversized or boxy cut inspired by contemporary streetwear. The exact cut is indicated in the product description.
Do Rosyne Club clothes run large?
It depends on the models. Some pieces are designed for a loose fit, while others have a more standard cut. The size guide remains the best reference.
How to choose an oversized hoodie?
To choose an oversized hoodie, you need to consider the model’s cut, shoulder width, desired length, and the look you want.
What is the difference between a hoodie and a sweatshirt?
A hoodie has a hood and often a kangaroo pocket, while a sweatshirt is a pullover without a hood.
Why choose a premium hoodie?
A premium hoodie uses thicker materials, a better-tailored cut, and more refined finishes, which improves comfort, drape, and durability.
How to wear an oversized hoodie?
An oversized hoodie can be worn with straight jeans, wide pants, cargo pants, or under a structured jacket to create a modern and balanced look.
How do I place an order on Rosyne Club?
Choose your product, select the size, add it to the cart, then complete your secure payment.
Can I order without creating an account?
Yes, depending on the options offered during checkout, it is often possible to order without creating a customer account.
How can I know if my order is confirmed?
Once your order is confirmed, you will receive a confirmation email containing a summary of your purchase.
Can I modify my order after payment?
If the order has not yet been prepared or shipped, it is sometimes possible to modify it. You should contact customer service quickly.
Can I cancel my order?
Cancellation may be possible as long as the order has not yet been shipped. It is recommended to contact Rosyne Club as soon as possible.
What payment methods do you accept?
The site accepts bank cards, PayPal, Apple Pay, and other secure payment solutions offered by Shopify.
Is payment on Rosyne Club secure?
Yes, payments are secured through the payment technologies used by Shopify.
Can I pay in installments?
Depending on your country and the options offered at checkout, a payment plan may be available.
What are the delivery times?
France: 2 to 4 business days.
Europe: 3 to 7 business days.
International: 5 to 10 days.
Europe: 3 to 7 business days.
International: 5 to 10 days.
Do you deliver in France?
Yes, Rosyne Club delivers to mainland France and according to the options offered at checkout.
Do you deliver in Europe?
Yes, Rosyne Club offers delivery to many European countries.
Do you deliver internationally?
Yes, the Rosyne Club online store allows orders from many international destinations.
Is delivery free?
Delivery may be free from a certain order amount (€250 in mainland France and €500 for the rest of the world), depending on the delivery country and the conditions on the site.
When is my order shipped?
Orders are usually prepared and shipped quickly after payment confirmation, depending on business days and item availability.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number to follow your package.
What should I do if my package is delayed?
In case of delay, start by checking the package tracking. If the situation does not improve, contact Rosyne Club customer service.
What should I do if my package is lost?
If the tracking shows an issue or no updates appear, contact customer service so they can initiate a check with the carrier.
Can I return a product?
Yes, you can return an item within 14 days of receipt if it is unworn, unwashed, and in its original condition.
What is the return period?
The return period is 14 days after receiving the order, subject to compliance with the return conditions.
How do I make a return?
To make a return, contact Rosyne Club with your order number to get return instructions.
Can I exchange a size?
Yes, if the desired size is available, an exchange can be considered according to the current conditions.
When will I receive my refund?
Refunds are generally processed after the return is received and approved by the Rosyne Club team, within the usual banking processing times.
Are returns free?
Return fees may depend on the country, carrier, and sales conditions applicable at the time of the order.
Where are Rosyne Club stores located?
Rosyne Club has several stores, including locations in Paris, Montpellier, Cotonou, and Abidjan, depending on the brand’s highlighted locations.
Can I try on clothes in-store?
Yes, Rosyne Club stores allow you to discover collections and try on clothes in person.
Are the same products available in-store and online?
Availability may vary between the online store and physical shops depending on stock and current collections.
How to wash a Rosyne Club hoodie?
We recommend washing at 30°C inside out and natural drying to preserve the quality of the cotton.
How to wash a Rosyne Club t-shirt?
We recommend washing at 30°C inside out to preserve the quality of the cotton, embroidery, and prints.
How to care for a Rosyne Club pair of pants?
It is recommended to follow the washing instructions on the garment’s label, avoid high temperatures, and prefer natural drying.
How to maintain the quality of a Rosyne Club garment?
To preserve the quality of a Rosyne Club garment, opt for gentle washing, natural drying, moderate ironing, and avoid using a tumble dryer when possible.
Are Rosyne Club’s clothes durable?
Rosyne Club prioritizes quality materials and cuts designed to last, offering durable and comfortable clothing over time.
How to contact Rosyne Club?
You can contact Rosyne Club via the contact page on the official website or through the communication channels provided by the brand.
Does Rosyne Club offer customer service?
Yes, Rosyne Club has a customer service team to answer questions related to orders, deliveries, returns, and products.
How to follow Rosyne Club’s new releases?
You can follow Rosyne Club’s new releases through the official website, newsletter, and the brand’s social media channels.
Does Rosyne Club offer exclusive drops?
Yes, some collections or launches may be offered as exclusive drops or limited editions.
Why choose Rosyne Club?
Rosyne Club offers clothing that combines cultural identity, contemporary design, strong cuts, and quality craftsmanship.